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New Delhi: OpenAI, the startup behind ChatGPT, said Thursday it is developing an upgrade to its viral chatbot that users can customize as it works to address concerns about bias in artificial intelligence. The San Francisco-based startup, which Microsoft Corp ( MSFT.O ) has funded and used to power its latest technology, said it has worked to mitigate political and other biases but also wanted to accommodate more diverse views.
“This will mean allowing system output that other people (including ourselves) may strongly disagree with,” it said in a blog post offering customization as a way forward. Still, there will “always be some limits to system behavior.”
Released last November, ChatGPT has generated frenzy of interest in the technology behind it called generative AI, which is used to produce responses that mimic human speech that has dazzled people.
The news from the startup comes the same week that some media outlets have pointed out that responses from Microsoft’s new Bing search engine, powered by OpenAI, are potentially dangerous and that the technology may not be ready for prime time.
How tech companies guard against this emerging technology is a key area of focus for companies in the generative AI space, which they are still grappling with. Microsoft said Wednesday that user feedback helped it improve Bing before a wider rollout, learning, for example, that its AI chatbot can be “provoked” to give answers it didn’t intend.
OpenAI said in the blog post that ChatGPT’s responses are first trained on large text datasets available on the Internet. As a second step, people go through a smaller data set and get guidelines on what to do in different situations.
If a user e.g. requests content that is adult, violent, or contains hate speech, the human reviewer should ask ChatGPT to respond with something like “I can’t answer that.”
If asked about a controversial topic, reviewers should allow ChatGPT to answer the question, but offer to describe the views of people and movements, rather than trying to “take the correct view on these complex topics,” the company explained in an excerpt of its guidelines for the software.
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